Operations
Platform Operations Lead
Own daily administration across Ringba, Phonexa, Everflow, and Affise for multiple AlwaysHereOS clients — configuration, routing, integrations, and change discipline.
Responsibilities
- Administer campaigns, targets, routing plans, and integrations across client accounts
- Author and maintain SOPs, platform maps, and change logs in client knowledge bases
- Run incident triage, escalations, and reconciliation cadences
- Coach embedded operators on change discipline and documentation standards
What we look for
- 3+ years hands-on administration of at least two of Ringba, Phonexa, Everflow, Affise, RedTrack, TrackDesk, Retreaver
- Demonstrated ownership of routing plans, postbacks, and reconciliation in production
- Written communication strong enough to author SOPs partners can follow
- Comfort operating inside client tools under scoped access and audit trails